Customer Support
The information on this page is intended for current participants and authorized users of Contexture’s health information exchanges (HIE) in Arizona and Colorado.
If your healthcare organization or office isn’t a current Contexture participant, visit our HIE Solutions page to learn more about HIE participation in Arizona or Colorado. You can see if your organization participates by clicking on Arizona Participant Map or Colorado Participant Map.
All HIE Participants
For assistance in Arizona or Colorado, contact our support team toll free at 844-279-7120.
Arizona HIE Participants –
HIE 3.0 Portal
Current Arizona HIE participants can log in to our secure portal here. Access to the HIE 3.0 portal is restricted to pre-authorized healthcare professionals with a valid username and password. You must log in once every 90 days. If you do not log in during that timeframe, you are required to reset your password. To reset your password, follow the online prompts at the portal login. You may also email hiesupport@contexture.org or call 844-279-7120 or for assistance.
HIE 3.0 Multi-Factor Authentication Quick Reference Guide
Multi-Factor Authentication (MFA) is an added layer of security on HIE 3.0 that ensures only authorized users of Arizona’s HIE are accessing patient health information. MFA is a security best practice for all organizations with access to protected health information (PHI) and is a requirement for Contexture products as a result of our HITRUST Certification.
Download the MFA Quick Reference Guide here.
If you have questions or need assistance email hiesupport@contexture.org or call 844-279-7120.
Colorado HIE Participants – PatientCare 360
Current Colorado HIE participants can log in to our secure portal here. Our web-based PatientCare 360 portal is restricted to pre-authorized healthcare professionals with a valid username and password. If you’re an authorized user and your last successful login was more than 180 days ago, the account will be automatically locked for security reasons. To unlock the account or to reset your password, visit our online HelpDesk, call 720-285-3277 or email helpdesk@contexture.org.
PatientCare 360 Two-Factor Authentication Quick Reference Guide
Two-Factor Authentication (TFA) is an added layer of security on PatientCare 360 that ensures only authorized users of Colorado’s HIE are accessing patient health information. TFA is a security best practice for all organizations with access to protected health information (PHI) and is a requirement for Contexture products as a result of our HITRUST Certification.
Download the TFA Quick Reference Guide here.
If you have questions or need assistance email helpdesk@contexture.org or call 720-285-3277.
Data Routing Into Your EHR
Many of our HIE participants are receiving data automatically into their electronic health record system. If you believe that you’re not receiving information as expected, contact your designated account manager or sales representative.
Product Training
We provide training on using our HIE tools, including one-on-one training for new participants or any participants who need a refresher or additional training for new staff members. For new participants, training is part of your project implementation. If you need refresher training or need to train new staff members, contact your Contexture representative or account manager. For larger organizations, we have a “train the trainer” format where one designee at the organization is thoroughly trained and can then train others. To access your product training, visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page.
Patient Rights Process
Patients have the right to opt out of having their information viewable in the Arizona or Colorado HIE. Similarly, patients have the right to opt back in to the HIE if they have previously opted out. Please refer to training materials provided for detailed information on how to process an opt-out or opt-in request. Or visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page. Contexture provides all participating healthcare providers with opt-out and opt-in forms. Please note that forms must be filled out completely in order to be processed.
Patient Education for HIE
We offer patient education pamphlets that describe HIE and Contexture. To access these materials, visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page.
