Customer Support

The information on this page is intended for current participants and authorized users of Contexture’s health information exchanges (HIE) in Arizona and Colorado.

If your healthcare organization or office isn’t a current Contexture participant, visit our HIE Solutions page to learn more about HIE participation in Arizona or Colorado. You can see if your organization participates by clicking on Arizona Participant Map or Colorado Participant Map.

All HIE Participants

For assistance in Arizona or Colorado, contact our support team toll free at 844-279-7120.

Arizona HIE Participants –
HIE 3.0 Portal

Current Arizona HIE participants can log in to our secure portal here. Access to the HIE 3.0 portal is restricted to pre-authorized healthcare professionals with a valid username and password. You must log in once every 90 days. If you do not log in during that timeframe, you are required to reset your password. To reset your password, follow the online prompts at the portal login. You may also email hiesupport@contexture.org or call 844-279-7120 or for assistance.

Colorado HIE Participants – PatientCare 360

Current Colorado HIE participants can log in to our secure portal here. Our web-based PatientCare 360 portal is restricted to pre-authorized healthcare professionals with a valid username and password. If you’re an authorized user and your last successful login was more than 180 days ago, the account will be automatically locked for security reasons. To unlock the account or to reset your password, visit our online HelpDesk, call 720-285-3277 or email helpdesk@contexture.org.

Data Routing Into Your EHR

Many of our HIE participants are receiving data automatically into their electronic health record system. If you believe that you’re not receiving information as expected, contact your designated account manager or sales representative.

Product Training

We provide training on using our HIE tools, including one-on-one training for new participants or any participants who need a refresher or additional training for new staff members. For new participants, training is part of your project implementation. If you need refresher training or need to train new staff members, contact your Contexture representative or account manager. For larger organizations, we have a “train the trainer” format where one designee at the organization is thoroughly trained and can then train others. To access your product training, visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page.

Patient Rights Process

Patients have the right to opt out of having their information viewable in the Arizona or Colorado HIE. Similarly, patients have the right to opt back in to the HIE if they have previously opted out. Please refer to training materials provided for detailed information on how to process an opt-out or opt-in request. Or visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page. Contexture provides all participating healthcare providers with opt-out and opt-in forms. Please note that forms must be filled out completely in order to be processed.

Patient Education for HIE

We offer patient education pamphlets that describe HIE and Contexture. To access these materials, visit the Colorado HIE participant onboarding page or the Arizona HIE participant onboarding page.