Customer Care and Support

The information on this page is for current participants and authorized users of Contexture's health information exchange (HIE) in Arizona and Colorado.  

We’re here to help you navigate common questions and issues related to utilizing the HIE. If you already have access to the Contexture Help Desk you can submit a support request using the button below. If you don’t have login credentials for the Contexture Help Desk, please use the Submit Support Request button below for support and other inquiries.

 

HIE Participants

PatientCare 360®

For the most up-to-date HIE resources, guides, and training materials, visit our Resource Hub.

If you’re facing issues accessing the PatientCare 360 Portal, you’ve arrived at the right destination! Our team is ready to help.

Important Note: Please log into the PatientCare 360 Portal at least once every 90 days to avoid your account being locked. To unlock or reset your password, contact us at helpdesk@contexture.org. 

The Contexture Help Desk is tailor-made to support you. This resource enables clear communication between us and your team regarding support tickets, ensuring timely resolution and allowing your organizational operations to proceed without interruption.

Help Desk Resource Guides:

Contact our Contexture Help Desk team at 844-279-7120 or email helpdesk@contexture.org.

Data Routing Into Your EHR

Many of our HIE participants are receiving data automatically into their electronic health record system. If you believe that you’re not receiving information as expected, contact your designated Contexture Engagement Manager.

Solution Training

We provide training on using our HIE solutions, including one-on-one training for new participants or any participants who need a refresher or additional training for new staff members. For new participants, training is part of your project implementation. If you need refresher training or need to train new staff members, contact your Contexture representative. For larger organizations, we have a “train the trainer” format where one designee at the organization is thoroughly trained and can then train others. To access your product training, visit the Resource Hub. For the latest events, webinars, and training sessions, visit our Events page.

Patient Rights Process

Patients have the right to opt out of having their information viewable in the Contexture HIE. Similarly, patients have the right to opt back in to the HIE if they have previously opted out. Contexture provides all participating healthcare providers with opt-out and opt-in forms. Please note that forms must be filled out completely in order to be processed.