Empowering Case Managers to Coordinate Care After ED Visits

Published on June 8, 2022

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Hopelight Medical Clinic of Longmont, Colorado, provides family medicine care for all members of the family, with the goal of developing ongoing relationships with their patients.

Hopelight Medical Clinic’s aim is to act as the essential medical providers for members of the greater Longmont community who are uninsured, are on Medicaid or Medicare or do not have access to other providers regardless of their background, creed or beliefs. This includes young adults, families with children and adults with chronic diseases.

Hopelight Medical Clinic relies on Contexture’s PatientCare 360® online portal. Christa Peacock, the clinic’s case manager, uses the portal to look up each patient on her list. “I go in and find out how many times they’ve been in the hospital, how many times they’ve been in the ED,” she says. “For one client, we found out she had an ED pattern and was requesting medication each time. I was able to bring in mental health support and help her manage her symptoms the right way.”

Because Hopelight Medical Clinic works as a central point for their patients – getting them help from appropriate resources like a free clinic, a senior center or a behavioral health provider – any information they can find on the patient might be helpful. “I’ve even found records from ED visits up in Summit county,” says Peacock.

“One of my clients was 19 years old and I found some information through Children’s Hospital that he already had a social service person assigned to him. We put our heads together to figure out how to best support this kid.”

Before she had access to PatientCare 360®, Peacock had to make lots of phone calls and rely on the patient’s recollection of their medical histories, which was challenging. “Now I can access the online face sheets, labs, H&P and discharge summaries and make that part of my client’s record with us. I’ve had to wait up to 7 days for records before using PatientCare 360®, so this is really helpful.”

- Case Manager, Christa Peacock, Hopelight Medical Clinic