Denova Collaborative Health Delivers Their Promise of Whole Person Healthcare through Contexture’s Solutions

When an individual chooses to find help for behavioral health needs, timing is everything. Long wait times make it more likely the patient will experience increased stress and worsening health conditions, both mentally and physically. Long wait times can also contribute to patients missing their appointments or even dropping out of care altogether. That’s why Denova Collaborative Health — one of Arizona’s largest behavioral and integrated healthcare providers — prides itself on implementing its ‘Same Day Next Day’ program, which eliminates the typical six-to-eight-week wait period to see a behavioral health provider.

Denova has embraced three technological innovations throughout their integrated practice which includes their Virtual Care Program, access to a comprehensive medical and behavioral health record portal and real-time hospital admission notifications through Contexture’s family of solutions. By maximizing these technological solutions, patients receive the highest quality care while reducing wait times, administrative burden and even healthcare costs.

First, Denova now conducts 90% of its behavioral health visits through their signature Virtual Care Program, allowing patients to schedule same day or next day appointments. This program crushes the average wait period for behavioral health services by 94%. In addition, they have found that virtual appointments are not only convenient for patients, but for the workforce as well. Silvia Garcia, Denova’s Chief Administrative Officer shared that Denova has seen an exponential growth in the number of providers since implementing the program. Patients who prefer an in-person experience can still schedule with providers at any of Denova’s 8 locations across Arizona.

Second, Denova uses Contexture’s health information exchange which provides access to their patients’ comprehensive medical and behavioral healthcare records. Denova’s chart preparation time has been significantly reduced since records are now in one source, and manual faxing for medical records isn’t required as often. This directly supports the Same Day, Next Day program since patients don’t have to wait for their records to be transferred to schedule appointments.

The comprehensive view of patient records allows Denova to deliver on their promise of collaborative, whole person health care. For instance, if a patient is coming in for behavioral health support, the provider is also able to see their Type 2 Diabetes records including A1C scores and information about recent hospitalization for high blood sugar. The provider can ask about this and encourage the patient to schedule needed care. This will ensure any necessary labs including A1C are collected, and a custom care plan is developed and followed, reducing the chance of rehospitalization.

Finally, through real-time hospital notifications from Contexture, the Denova team is informed when their patients are admitted into the hospital. If a patient is hospitalized, whether for a physical health or behavioral health condition, Contexture notifies Denova of the admission and the discharge. This triggers the patients’ provider to reach out to schedule needed follow up care right away.

Denova is also able to see the patient’s hospital records, including any labs or test results. “Our team has total focus on our patient care, and with instant diagnostic, laboratory, and radiology report notifications from Contexture, we’re not bothering our patient, their family or the hospital discharge planners to get information on their admission,” shared Angie Roumain, Vice President of Medical Operations at Denova. “This ensures a seamless transition that saves both time and resources by eliminating redundant labs and tests.”

Wherever and whenever Denova provides critical services and support to their patients, Contexture is there to make sure they have the data, information and resources to serve patients within the Valley of the Sun.

“Our partnership with Contexture has been so valued to date.” Angie Roumain, Vice President of Medical Operations at Denova. “It eases and takes the pressure off the patient and their family so they can focus on healing, and we can focus on caring.”

Contexture is proud to be a part of Denova’s innovative Same Day, Next Day program. Equipping the Denova team with the right information at the right time ensures they can deliver quality care, while reducing the chance of rehospitalizations and lowering the overall cost of healthcare.

Learn more about Denova’s behavioral health work and connect with our Contexture team to better understand how our data and solutions can enhance your patient care experiences and exceed your business needs.