Explore answers to common questions about Contexture’s 2025 HIE Platform Migration, including details on the process, timelines, contracts, and support resources to assist you through the transition. While this resource is available to help participants stay informed, it is not a comprehensive resource containing all information about this migration. Please reach out to your Contexture Engagement Team with further questions.
Migration Process
How does the migration benefit my organization and my patients?
This upgrade will make it easier to get the data you need seamlessly across the state and beyond, as the new HIE platform offers improved performance, functionality, identity management, reporting, analytics, and security.
Migrating to the new platform will give you wider access and availability to data which leads to better care coordination with more efficiency, reliability, and improved safety and quality—all leading to increased patient satisfaction and a reduction in the overall cost of their healthcare.
Will all of my data be migrated to the new Contexture HIE platform?
Yes, the new Contexture HIE platform will include all data from 2021 to the present. If you have any specific concerns or questions about your data, please contact your Engagement Manager for personalized assistance.
When will the new HIE Portal be available?
The new PatientCare 360 Portal will be available February 9, 2026.
Users who have logged into your existing PatientCare 360 Portal in the last six (6) months will be active at go-live.
With the PatientCare 360 Portal, you can conveniently and securely access patient records to gain a complete view of each patient through one system. To see a demonstration of the PatientCare 360 Portal in action, click HERE.
When will training on the new HIE Portal be available?
Training for our new HIE portal, PatientCare 360, is now available! Please visit our Resource Hub HERE to review the recorded trainings and guides that are available. Visit our Events page HERE to register for live training webinars.
To see a quick demonstration of the features and functionality of new PatientCare 360 Portal in action, Click HERE.
When will each of the new Contexture HIE solutions be available?
The new Contexture HIE solutions will be accessible starting in February 2026. However, Direct Secure Message went live in June 2025
What are the pre-requisites a participant must complete in order to migrate to the new HIE platform?
HIE participants will need to sign a new Contexture HIE Participation Agreement (PA). The target to sign the PA is by December 31, 2025.
What solutions and/or functionality will not be available on the new HIE platform?
Most of the current solutions and functionalities will be available on the new HIE platform. The only exception that will not be available at go-live is CIIS Query. Please reach out to your Engagement Manager if you have any questions about this change in functionality.
If I learn about new Contexture solutions that I am interested in, can I add them now or do I have to wait until after this migration is complete?
Participants can sign a Statement of Work (SOW) for new solutions at any point during the migration process. These new solutions will be implemented in 2026, after the February 9, 2026, go-live date. For more information on the implementation timeline, please read the answer to the related question below.
When will Contexture implement these new solutions?
New solutions (those that are in addition the migrated or upgraded solutions) will be implemented in 2026, following the go-live date of the HIE platform.
Implementations will be generally scheduled based on factors like contract sign date and participant readiness. This approach ensures a smooth and efficient rollout of new solutions.
What happens if I switch EHR/EMR vendors in the middle of the HIE platform migration?
Please contact your Engagement Manager if you are planning to change EHR vendors. Depending on timing, we may not be able to support your EHR vendor changes until after our HIE platform migration is complete.
Fees
Why are my fees changing?
As we transition to a single, unified technology platform across all markets we serve, we are aligning our pricing strategy to ensure regulatory compliance, a level playing field for all participants, and the ongoing sustainability of our solutions and services.
Our new pricing model ensures the financial sustainability of the HIE and provides transparency and options for our participants to select the solutions that provide the best value to meet their needs.
As a community governed, nonprofit organization, we reinvest all funds into improving our infrastructure and increasing the value provided to participants.
Historically, we have been able to keep fees low and limit annual increases. With technology costs rising annually, we have updated our pricing to reflect our underlying cost structure and necessary funding to maintain the HIE.
Our growth to serve multiple markets has allowed us to benefit from economies of scale, enabling us to contract on more favorable terms across both Arizona and Colorado. Without these benefits, costs to maintain the HIE would be even higher.
Are there financial support options available for the new fees?
Contexture is waiving one-time implementation fees during this migration period.
Additionally, the Colorado Department of Health Care Policy and Financing (HCPF) provides funding to cover the one-time cost of implementation fees for Medicaid providers.
Our subscription fee structure offers discounts if multiple solutions are purchased through our pre-set bundle options.
Contact your Engagement Manager for more information.
If my organization is billed annually, are there payment options available for my one-time annual fee?
If your organization is billed annually, we do not offer payment options for the one-time annual fee. For more information about your billing cadence, please refer to your Statement of Work (SOW) with Contexture. The SOW outlines your billing cadence by solution and tier.
If I sign up for solutions in 2025 and want to add or cancel solutions in 2026, what is the process to make those changes?
If you would like to add or cancel solutions, please reach out to your Engagement Manager to begin that process.
From a billing perspective, you are billed once the solution goes live. This means that if you go-live on a new solution in October 2026, you will only be billed for the last three months of 2026.
If you want to cancel services, please do so before your first invoice is received. Contexture Accounts Receivable will prorate your final invoice once we receive termination.
What happens if my user count or member file changes throughout the year? How does this affect my bill?
Contexture validates all metrics utilized for billing purposes, including user count and member file size, based on the Statement of Work (SOW) created with each participant. Any changes that impact billing will automatically be applied in the billing cycle following the change.
In early 2026, Contexture will send out a billing update which will provide participants with cutoff dates to make changes for billing purposes.
How much will my EHR/EMR vendor charge for migration and can Contexture work with my vendor to figure out that fee and send it to me?
Please work directly with your EHR/EMR vendor to understand any cost associated with migrating to the new HIE platform. Additionally, Contexture does not pay for any EHR/EMR costs associated with migrating to the new platform.
Contracts
Do I have to sign a new participation agreement?
Yes, all participants must sign the new Contexture HIE Participation Agreement (PA), which contains updates to comply with current HIPAA and 42 C.F.R. Part 2 requirements, as well as HITRUST standards for security that keep patient data safe and secure.
When does the new Contexture HIE Participation Agreement (PA) need to be signed by?
The target to sign the new Contexture HIE Participation Agreement (PA) is December 31, 2025.
What is the Contexture Statement of Work (SOW) and why do I have to complete it?
The Statement of Work (SOW) outlines the specific solution(s) your organization wants to use and must be signed accordingly. While the HIE Participation Agreement makes your organization a participant of Contexture, it does not grant access to any solutions. To access specific solutions, you must sign the corresponding SOWs. Additionally, SOWs detail the associated implementation fees and subscription fees for the solutions selected.
